1. Who we are
This policy explains how Farndale Estate (“we”, “us”, “our”) collects, uses and protects personal data when you visit our website, book a stay, shop with us, or otherwise get in touch. We are the data controller for the personal data described in this policy.
Farndale Estate, The Estate Office, Church Houses, Farndale, Kirkbymoorside, North Yorkshire, YO62 7LF.
2. Data we collect
We collect personal data that you give us directly, and some data automatically as you use our website.
INFORMATION YOU GIVE US
- Name, email address, phone number and postal address, when you make an enquiry, booking or purchase
- Payment details, processed securely by our payment provider — we do not store full card numbers
- Content of messages sent via our contact, enquiry or booking forms
- Details you provide when applying for a residential or commercial letting
INFORMATION COLLECTED AUTOMATICALLY
- IP address, browser type and device information
- Pages visited, time spent, and referring website, via analytics cookies (see Section 4)
3. How we use your data
| Purpose | Legal basis |
|---|---|
| Processing bookings, orders and lettings enquiries | Performance of a contract |
| Responding to enquiries and customer service | Legitimate interest |
| Sending our newsletter (where you have opted in) | Consent |
| Improving our website and services | Legitimate interest |
| Meeting legal and accounting obligations | Legal obligation |
4. Cookies
Our website uses cookies to make the site work properly and to understand how it is used. You can control or delete cookies at any time through your browser settings.
| Type | Purpose |
|---|---|
| Essential | Required for core functionality such as the basket and checkout — cannot be disabled. |
| Analytics | Helps us understand how visitors use the site, so we can improve it. |
| Preference | Remembers choices such as cookie consent, so we don’t ask again unnecessarily. |
5. Sharing your data
We do not sell your personal data. We share data only where necessary with:
- Payment processors, to take payment securely
- Booking and property management platforms, to manage stays and lettings
- Delivery couriers, to fulfil Farndale Store orders
- Professional advisers and authorities, where required by law
6. How long we keep your data
We keep personal data only for as long as necessary for the purposes set out above, and to meet legal, accounting or reporting requirements — typically no longer than seven years after your last interaction with us, unless a longer period is required by law.
7. Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data, in certain circumstances
- Object to or restrict certain processing
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ico.org.uk)
To exercise any of these rights, contact us using the details below.
8. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Payment data is processed by PCI-compliant third-party providers and never stored in full on our systems.
9. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated “last updated” date at the top of this page.
10. Contact us
If you have any questions about this policy or how we handle your data, please contact us:
hello@farndale-estate.co.uk · 01751 430 000
The Estate Office, Church Houses, Farndale, YO62 7LF